Vin Specific Enterprises LLC — Comprehensive Return, Core, & Cancellation Policy
Effective Date: September 24, 2026
At VSE Vin Specific Enterprises LLC (VSE), we pride ourselves on precision engineering, state-of-the-art machining, and elite calibration development. Because our inventory ranges from highly specialized digital assets to custom-built hardware, we enforce a strict, structured policy governing returns, cores, and order cancellations.
By purchasing from our storefront, you explicitly agree to the following conditions. No exceptions will be made to these rules.
1. General Return Window & Conditions
- The 30-Day Limit: All return requests must be initiated, processed, and received by VSE within 30 days of the original delivery receipt date as indicated by carrier tracking. Return requests made on day 31 or later will be summarily denied.
- Digital Intellectual Property: All custom calibration configurations, ECM/TCM tune files, and data log reviews are the exclusive intellectual property of VSE. All digital asset sales are 100% final. We do not offer refunds, rollbacks, or credits on software.
Eligibility Breakdown
| Eligible for Return | Strictly Non-Returnable & Non-Refundable |
|---|---|
| • Brand new, unopened, uninstalled merchandise in its original factory-sealed packaging. | • VSE Intellectual Property (Tune files, calibrations, data log reviews). |
| • Items shipped or delivered in error by VSE. | • Tuning Licenses, device tokens, or software credits. |
| • Physical parts that have been unsealed, mounted, installed, or run on a vehicle. | |
| • Items showing any signs of physical wear, tool marks, or installation damage. |
2. Restocking Fees & Order Cancellations
Restocking Fees for Authorized Returns
- VSE Engineered & Machined Products: Returns for hardware designed, manufactured, or CNC-machined in-house by VSE are subject to a flat 20% restocking fee.
- Third-Party Manufactured Parts: Components sourced from outside manufacturers are subject directly to that specific manufacturer's restocking policies. These fees vary between 15% and 35% and will be deducted automatically from your final refund balance.
Order Cancellation Policy
Because many of our mechanical systems and custom components are built-to-order based on individual queue placement, resources are allocated immediately upon checkout.
- Any order cancelled PRIOR to shipping is subject to a non-negotiable cancellation fee equal to 20% of the total product cost. There are absolutely no exceptions to this rule.
3. Step-by-Step Returns Procedure
To ensure your return is tracked and processed without delay, you must strictly follow our digital RMA protocol:
- Initiate Contact: Call the VSE support team at 833-789-7700 to flag your inquiry.
- Submit the Digital Form:
- Log into your account on runvse.com.
- Navigate to My Orders and select View Order on the targeted transaction.
- Click the Return button in the top-right corner of the order details page.
- Complete and submit the digital Return Merchandise Authorization (RMA) form.
- Package the Freight: Securely place the item in its original factory packaging. You must include all secondary components, hardware packs, documentation, and the original paperwork.
- Logistics & Freight Costs:
- VSE Error: If a return is required due to an incorrect or improperly fulfilled shipment on our part, our team will email you a pre-paid shipping label.
- Standard Returns: For all other valid returns, the customer assumes 100% responsibility for shipping costs and carrier selection. We highly recommend using a trackable, insured service.
- Inspection & Processing Window: Once the package is delivered to our Bennington, NE facility, it must clear a physical inspection department. Approved refunds (minus all applicable restocking fees) can take up to 10 business days to process and reflect on your original payment method.
4. Component Core Returns Policy
Many VSE high-performance components require the return of your vehicle's original core assembly. To receive your core deposit refund, you must adhere to these structural timelines and quality conditions:
- The 20-Day Window: Cores must be shipped and received at our facility within 20 days of your new product's delivery date.
- Late Penalties: Cores received between days 21 and 30 are subject to a 20% late fee deduction. Cores received after 30 days are subject to outright refusal and will be returned to sender.
- Identification Mandatory: You MUST clearly write and include your original VSE Order Number inside the shipping box. Any core assembly received without a clear, legible order number will be automatically rejected and sent back to the address of origin.
- Freight Cost: Core return shipping expenses are the sole responsibility of the customer.
- Condition Inspection & Grading: All returns undergo functional testing and microscopic teardown analysis. Refunds are issued based on the mechanical integrity of the core:
┌─────────────────────────────────────────────────────────┐
│ CORE CONDITION GRADING │
├───────────────────┬─────────────────────────────────────┤
│ Pristine / Good │ 100% Core Refund Issued │
├───────────────────┼─────────────────────────────────────┤
│ Partially Damaged │ 50% Core Refund Issued │
│ (Salvageable parts) │
├───────────────────┼─────────────────────────────────────┤
│ Non-Serviceable │ Core Rejected / 0% Refund Issued │
│ (Blown turbos etc)│ │
└───────────────────┴─────────────────────────────────────┘
5. Promotional & Sale Pricing Policy
Throughout the operating calendar, VSE runs seasonal promotions and launch events for upcoming inventory lineups.
- Strict Date Boundaries: Sale prices are uniquely locked to transactions completed entirely within the advertised start and end dates of that specific promotion.
- No Retroactive Adjustments: We do not offer retroactive partial refunds, account credits, or price-matching adjustments for items purchased outside of an active promotional window. We encourage our customer base to frequently audit our digital storefront and social updates for upcoming events.